Following up on the LogoGarden.com fiasco. We emailed the complete list of our stolen logos to firstname.lastname@example.org two days ago. Today we received an email from John Williams himself with the following statement:
First, I appreciate you bringing this to my attention. To build our vast symbol library, LogoGarden.com contracts with designers nationwide and from around the world. Many of the symbols in question came from a small number of these designers. If any of these symbols do indeed violate copyright laws, our policy is to extract them from our online symbol library immediately and to terminate contracts with the designers who submitted them. As a business practice, all the designers we contracted with signed a “work for hire” contract that guaranteed their work would be original.
Given the library’s size, although we do our best to ensure originality of our artwork, we can’t catch everything. And while sometimes a design conflict may be obvious, other times it’s a judgment call. We do our best.
We ourselves have issues with our logo symbols being copied, so we appreciate your concern and vigilance. In the future, if you find any symbols that you feel violate artwork you’ve designed and copyrighted personally, let us know.
Thanks for your understanding,
Has anyone else received a response from these guys? Sounds like it’s a form email they’re firing off to everyone that contacts them. We emailed him back asking him to remove all the logos in question from the LogoGarden.com, LogoGarden.ca and LogoGarden.co.uk sites immediately.
Within five minutes of firing off that email, we received another email from our buddy John:
Hi Brent, Thank you for your quick response. We will remove these ASAP. – John
We’ll make sure to scour the sites to make sure he follows through on his promise. We’ll update you as we learn more.
UPDATE – 2:40PM CST: Just received another email from John saying, “Hi Brent, These have been removed from the database. I apologize for your inconvenience.” We’ll let you know if that’s true.
UPDATE – 3:15PM CST: Went through the sites and still found our work up there. Fired back an email saying they were still there and asked if they had any plan of action with the “contractors” who submitted their designs. Here’s his response:
Hi Brent, We removed the offending symbols from our database. We also looked at the sample logos that link from home page and have not seen any of your logos. Would you mind taking a screen shot of any of the logos that you see on the site so we can have a visual reference to locate them. As far as the designers that we contracted with, we immediately terminated our contract with them and are implementing a thorough QC process.
I know this has been an inconvenience on your part. I do appreciate your help locating the logos. – John
UPDATE – 5:11PM CST: Had a few back and forth emails with (email@example.com) to clearly identify the location of our logos. They have followed through on removing our work from the sites. Only found (1) outstanding logo on the homepage of their UK site, which I just emailed them about. AIGA actually spoke with John Williams of LogoGarden and provided a list of steps to remove copyrighted work: